Returns & Exchanges
K-Swiss is committed to your satisfaction and offers a 30-day return window for products in original, unworn condition. We provide a streamlined process to ensure your athletic gear meets your performance standards or is easily returned for a full refund.
Initiate the Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once the request is submitted, download and print the pre-paid UPS shipping label provided by our system.
Pack the Footwear
Place your sneakers in their original shoebox and secure them inside a sturdy shipping carton to prevent damage during transit.
Ship and Track
Drop off your package at any authorized UPS location and keep your tracking number handy; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing